Terms of Service

1. Who we are

createmywebsite.co.uk ("we", "us", "our") is operated by [Your full legal name], a UK sole trader based in Lichfield, Staffordshire.

By submitting our intake form and paying a deposit, you ("the client", "you") agree to these terms.

2. Our service

We provide:

• A productised website built from one of our pre-designed templates, customised with your content
• Up to 5 pages, mobile-friendly, GDPR-compliant
• Year 1 hosting and care plan, included in the setup fee
• An optional ongoing care plan from year 2 (£12/month, billed annually as £144/year)

What is not included: bespoke design, e-commerce, multi-language, custom features, content writing beyond polishing what you supply, or any work not described in your accepted intake form. Such work, if you want it, will be quoted separately.

3. Delivery timeline

Once you've submitted the intake form in full (including all photos, services, prices, and contact details) and paid your 50% deposit, we deliver your website within 5 working days.

If you take additional time to provide content or feedback, the timeline extends by the same amount. We will tell you on day 1 if anything is missing.

4. Fees and payment

• Setup fee: £500, payable as 50% deposit on intake (£250) and 50% on go-live (£250)
• Care plan: £12/month from year 2, invoiced annually as £144 covering hosting, uptime monitoring, SSL renewal, and up to 30 minutes of small fixes per quarter
• Domain is registered in your own name and paid directly by you to the registrar (~£10/year)

Invoices are payable within 7 days of issue. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellation and refunds

• You may cancel before we begin work and receive a full refund of your deposit.
• Once work has started (typically within 24 hours of deposit clearing), the deposit becomes non-refundable.
• You may cancel your care plan at any time with 30 days' notice. Hosting will end at the close of your current paid term, after which you must arrange your own hosting.

6. Revisions

One structured round of revisions is included after we send your preview link on day 3. Additional revision rounds, structural changes, or new features after launch are quoted separately.

7. Your responsibilities

• Provide accurate, complete, and lawful content via the intake form
• Own (or have appropriate licence for) all photos, logos, and other material you provide
• Respond to our messages within a reasonable time during the build
• Register and pay for your domain
• Keep your editing login credentials confidential

8. Intellectual property

• Your content (text, photos, branding) remains yours. You grant us a licence to use it on your website.
• The template code and shared component library remain our intellectual property. You receive a non-exclusive licence to use the customised site for your business while you remain a client.
• If you end the service, you may take your content with you (we'll export it) and your domain (already in your name). You do not take the template code or our shared library.

9. Liability

Our total liability to you in connection with the service is limited to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or business-loss damages.

Nothing in these terms excludes liability that cannot lawfully be excluded under UK law (for example, death or personal injury caused by negligence, or fraud).

10. Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control (severe illness, internet outages, third-party service outages, natural disasters, etc.). We will notify you promptly and work with you on a revised timeline.

11. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. The version in force at the time you submit your intake form is the version that applies to your order. Subsequent updates do not retrospectively affect existing orders.

13. Contact

Questions about these terms? Email hello@createmywebsite.co.uk.